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Terms of Use & Privacy Policy

The use of websites and services on www.genuileather.com (hereinafter Genuí) by the visitor/user shall imply the unconditional acceptance of the following terms of use, which apply to all content on the website. Therefore, the visitor/user must carefully read these terms before using the services of our website and in case they do not agree with them, they should not make use of the services and their content. The visitor/user must check the content of the terms of use for possible changes. Staying on this site even after any change shall mean the unconditional acceptance of these terms by the visitor.

1. THE COMPANY

The website www.genuileather.com is the official online store of BULLS LTD, headquartered in Maritsa 1 st., Petrich 2850, Bulgaria, with TIN: BG040234954. On our website you may find a wide variety of handcrafted leather goods. All our products are made of 100% real leather produced by us.

2. CONTENTS

The company shall make every effort to ensure that Genuí will contain complete, accurate, clear, informative, timely, truthful and non-misleading information. No liability, commitment or warranty of the Company in relation to safety and content shall arise in any case. Genuí users accept the possibility that the Company may be unable to control all of its content and services. In addition, the Company does not warrant that the use of any information, data or materials contained in Genuí’s content by users will not infringe third party rights.

The use of Genuí by each user shall be made under their own sole liability and the content is not and may in no case be interpreted as advice, direct or indirect encouragement of users to engage in any activity or action. The evaluation of the content shall be made by any user, who assumes responsibility for the use of any part of it.

Please note that underage users of Genuí are not allowed to have access to Genuí services that may be considered inappropriate for minors and that cannot be controlled by the company. If nonetheless, underage users visit voluntarily pages with material inappropriate/offensive/immoral and which cannot be checked constantly, the company shall bear no liability.

Users shall be solely liable for the possession and maintenance of telephone connections, computers and general equipment which is necessary for using the services of Genuí.

3. USER DATA REGISTRATION

For conducting any transaction on the online store of www.genuileather.com website and placing order on the products available, it is necessary for the customer/user to disclose certain essential personal information by completing the order form of the website. The user, when placing an order on Genuí, agrees to provide true, accurate, updated and complete information requested by Genuí in the designated forms/applications for access in its content/services. Once the user completes the ordering process, they will receive the order confirmation by e-mail. As regards the use and protection of your personal data by the Company, please see below.

4. ORDERING

Orders via Genuí shall be distance contracts of sale. The user shall have the right to conclude this sales contract if they meet the criteria of the law on capacity to contract. In particular, with respect to legal persons, such contracts shall be validly concluded by their legal representatives. The way of ordering, the methods of payment and shipping, as well as the shipping costs shall be described in full and in detail in the relevant pages of this website.

5. BILLING POLICY

The prices of the products available on Genuí are end-prices, including 20% VAT and expressed in Euro (€). The Company reserves the right to change its prices without prior notice. The user shall transact with the Company under the pricing conditions in force at the time of the order, regardless of whether they changed later.

6. METHODS OF PAYMENT

To facilitate and better serve our customers, Genuí has the following payment methods:

  • Cash on delivery (only for shipments in Greece). In this case, the customer pays to the co-operating courier company on delivery, with no additional fees.
  • Via PayPal secure online payment.
  • With a debit or credit card via PayPal secure online payment.

7. SHIPPING/CHANGES/REFUNDS/CANCELLATIONS

The terms and conditions described herein shall apply to all products purchased from this online store of the Company.

SHIPPING: Products purchased via our online store, are shipped within 1-3 working days, if they are in stock and within 10-15 working days in the case of products available for order. The shipment is made by a courier company and shipping is free within Greece.

For shipments in Europe, the shipping fees are calculated automatically when the user/customer imports the postal code of their region in the order form.

CHANGES:

Changes in delivered order: Changes in order that already has been delivered are accepted within 14 working days from the day of delivery. The return cost shall be borne by the Company, only in the event that the product is defective. In the event of changing a product without any defect, the return cost shall be borne by the customer. Any resulting difference in price shall be paid by the customer (cash on delivery or bank deposit, depending on the payment method used) or the Company (bank deposit) upon agreement. In order for the change to be accepted, it is essential that the product is in its original condition and original packaging (including all accompanying documents and receipts). It should be noted at this point that only after the above-mentioned check, the Company will be able to decide whether it will accept the return/change of product and after informing the customer, it will move to the provided procedures, as described herein. In order to help serve you better please contact the Company and include the invoice in the goods you return.

Changes in undelivered order: Changes in order that has not yet been delivered are accepted within 1 working day from the day of order for products in stock and within 2 working days from the day of order for products available for order. Any resulting difference in price shall be paid by the customer (cash on delivery or bank deposit, depending on the payment method used) or the Company (bank deposit) upon agreement. In order to help serve you better please contact the Company.

RETURNS:

If the customer is not satisfied with their purchase, they have the right to return the products for any reason and in the way they have received their order. Returns are accepted within 14 working days from the day of delivery. The return cost shall be borne by the Company, only in the event that the product is defective. In the event of returning a product without any defect, the return cost shall be borne by the customer. In order for the return to be accepted, it is essential that the product is in its original condition and original packaging (including all accompanying documents and receipts). It should be noted at this point that only after the above-mentioned check, the Company will be able to decide whether it will accept the return of product and after informing the customer, it will move to the provided procedures, as described herein. In order to help serve you better please contact the Company and include the invoice in the goods you return.

The money shall be refunded exactly in the same way the purchase was made. In the case of cash on delivery, the money shall be refunded via a bank deposit. In any case, the money will be refunded within 5 working days from the date on which the product returned to the Company.

CANCELLATION:

The customer may cancel their order within 1 working day from the day of order, for products in stock and within 2 working days from the day of order, for products available for order.  The money shall be refunded exactly in the same way the purchase was made. In order to help serve you better please contact the Company.

8. COPYRIGHTS

All website design, text, graphics, the selection and settings thereof, as well as the photographs illustrating the products are copyrighted and are protected by the relevant provisions of European law and international conventions. Specifically and with respect to the aforementioned photographs, it is prohibited in any way to store and republish them, without the explicit and written permission of our Company. In the event that it is found they have been reproduced by anyone and in any manner, then our company shall have the right to claim damages and to take all appropriate measures in accordance with the relevant provisions of the law. The content of Genuí is not and under no circumstances should be construed as an express or implied concession of license or right to use any trademark displayed in this, without the written permission of the company or of third parties that may hold trademarks displayed therein. The trademarks, logos, distinctive features that appear in Genuí and illustrations of persons or places or things that are part of its content, are owned by the company or third parties. Their use is strictly prohibited without the prior written permission of the Company unless otherwise provided in the applicable terms of use. Products, services, names, trademarks or distinctive features of third parties that appear on Genuí, are trademarks of third parties, who shall bear the liability.

The Company may collect limited information about its commercial activities.

9. PRIVACY POLICY

The company processes the data that has been entered by the user/customer by strictly complying with the relevant provisions of the General Regulation (EU) 2016/679 of the European Parliament and of the Council, in order to excute the order given by the customer/user. These data will not be disclosed, shared or sold to third parties, except in the case of the procedures for the removal of confidentiality or any obligations arising from the implementation of Community directives. The credit card details are not stored in the company’s storage media during the transaction but are registered directly in a secure environment of the co-operating bank (paypal) that has undertaken the routing of the cards. The Company shall obtain no access to the personal debit data of the credit card used for the customer’s transactions with it.

By completing their personal data, users agree that employees of our company may use the above data solely in terms of delivery of the relevant order and confirmation and identification of the customer’s details. The customer shall have the right to access any item they have given to the Company and to make any objection to the processing of the data concerning them. For any use of the right to object to the processing of the data, please contact: info@genuileather.com

10. COOKIES

In order to collect the information referred to earlier in this privacy policy, we may use temporary “cookies”, which remain in a cookies file in the user’s browser until it is closed. A cookie is a small piece of information sent to the user’s server and it remains on its computer’s hard drive without causing any damage to it. The use of Genuí cookies always requires explicit authorization from the user, who receives a notification and may, being informed, choose whether to accept or reject it.

The cookies we use are:

Absolutely Necessary Cookies: Basic cookies allow you to browse the website and use its services and features. Without these absolutely necessary cookies, the website will not work for you as smoothly as we wish and we may not be able to provide you with the Website or its specific benefits and features.

Performance Cookies : Performance cookies collect information about your use of the Website and allow us to improve its functionality. As an example, performance cookies show which pages of the website have the most visibility, help us to record any difficulties that you faced on the website and show us whether our advertising is effective or not. This allows us to see the general model of use of the website, and not the use made by one single person. We use the information to analyze the traffic of the website and we do not look at this information to identify personalized information. For performance cookies, we use Google Analytics.

11. THIRD PARTY WEBSITES

Users are informed that Genuí may have hyperlinks or banners to other websites that the Company does not manage and does not control them, the services they provide and the privacy policy they keep. The use of the above links is subject only to their own terms of use, for which users must be informed. The Company shall not have any liability for any losses or damages that may arise to users from their use. The connection to the above links shall be carried out with single liability of the user.

12. MISCELLANEOUS

Force majeure: If for reasons of force majeure is not possible to deliver the order within the specified time, the company will inform you via e-mail, sms, or call, in order to indicate whether you wish the completion and delivery of the order. In this case, our Company is not responsible for the delay, making every effort to provide the best service.

Modification of the present terms: the company maintains the right to modify or to renew the terms and the conditions of transactions. The company undertakes the obligation to inform the present text on any change or addition.

13. APPLICABLE LAW AND OTHER TERMS

These Terms of use and Privacy Policy, as well as any amendment thereof, are subject to and interpreted in accordance with the Bulgarian law. If any provision is invalid or voidable, it shall cease to have effect, without in any way affecting the validity of the remaining terms. For any dispute that may arise from the use of Genuí, competent shall be the courts of Blagoevgrad.