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Shipping & Returns

The terms and conditions described herein shall apply to all products purchased from this online store of the Company.

SHIPPING

Products purchased via our online store, are shipped within 1-3 working days, if they are in stock and within 10-15 working days in the case of products available for order. The shipment is made by a courier company and shipping is free in Greece.

For shipments in Europe, the shipping costs are calculated automatically when the user/customer imports the postal code of their region in the order form.

CHANGES

Changes in delivered order: Changes in order that already has been delivered are accepted within 14 working days from the day of delivery. The return cost shall be borne by the Company, only in the event that the product is defective. In the event of changing a product without any defect, the return cost shall be borne by the customer. Any resulting difference in price shall be paid by the customer (cash on delivery or bank deposit, depending on the payment method used) or the Company (bank deposit) upon agreement. In order for the change to be accepted, it is essential that the product is in its original condition and original packaging (including all accompanying documents and receipts). It should be noted at this point that only after the above-mentioned check, the Company will be able to decide whether it will accept the return/change of product and after informing the customer, it will move to the provided procedures, as described herein. In order to help serve you better please contact the Company and include the invoice in the goods you return.

Changes in undelivered order: Changes in order that has not yet been delivered are accepted within 1 working day from the day of order for products in stock and within 2 working days from the day of order for products available for order. Any resulting difference in price shall be paid by the customer (cash on delivery or bank deposit, depending on the payment method used) or the Company (bank deposit) upon agreement. In order to help serve you better please contact the Company.

RETURNS

If the customer is not satisfied with their purchase, they have the right to return the products for any reason and in the way they have received their order. Returns are accepted within 14 working days from the day of delivery. The return cost shall be borne by the Company, only in the event that the product is defective. In the event of returning a product without any defect, the return cost shall be borne by the customer. In order for the return to be accepted, it is essential that the product is in its original condition and original packaging (including all accompanying documents and receipts). It should be noted at this point that only after the above-mentioned check, the Company will be able to decide whether it will accept the return of product and after informing the customer, it will move to the provided procedures, as described herein. In order to help serve you better please contact the Company and include the invoice in the goods you return.

The money shall be refunded exactly in the same way the purchase was made. In the case of cash on delivery, the money shall be refunded via a bank deposit. In any case, the money will be refunded within 5 working days from the date on which the product returned to the Company.

CANCELLATION

The customer may cancel their order within 1 working day from the day of order, for products in stock and within 2 working days from the day of order, for products available for order.  The money shall be refunded exactly in the same way the purchase was made. In order to help serve you better please contact the Company.