The terms and conditions described herein shall apply to all products purchased from this online store of the Company.
SHIPPING
Products purchased via our online store, are shipped within 1-3 working days, if they are in stock and within 10-15 working days in the case of products available for order. The shipment is made by a courier company and shipping is free within Greece.
For shipments in Europe, the shipping costs are calculated automatically when the user/customer fills in the postal code of their region in the order form.
EXCHANGES
Exchanges in delivered order: Exchanges in an order that has already been delivered can take place within 14 working days from the day of delivery. The return cost (only for the first return) shall be borne by the Company. Any resulting difference in price shall be paid by the customer (cash on delivery or bank deposit, depending on the payment method used) or the Company (bank deposit) upon agreement. In order for the exchange to be accepted, it is essential that the product is in its original condition and original packaging (including all accompanying documents and receipts). It should be noted at this point that only after the above-mentioned check, the Company will be able to decide whether it will accept the return/exchange of the product and after informing the customer, it will move to the provided procedures, as described herein. In order to help serve you better please contact the Company and include the invoice in the goods you return.
Exchanges in undelivered order: Exchanges in order that has not yet been delivered can take place within 1 working day from the day of placing the order for products in stock and within 2 working days from the day of placing the order for products available for order. Any resulting difference in price shall be paid by the customer (cash on delivery or bank deposit, depending on the payment method used) or the Company (bank deposit) upon agreement. In order to help serve you better please contact the Company.
RETURNS
In case the customer is not satisfied with their purchase, they have the right to return the products for any reason and in the way they have received their order. Returns are accepted within 14 working days from the day of delivery. The return cost shall be borne by the Company. In order for the return to be accepted, it is essential that the product is in its original condition and original packaging (including all accompanying documents and receipts). It should be noted at this point that only after the above-mentioned check, the Company will be able to decide whether it will accept the return of product and after informing the customer, it will move to the provided procedures, as described herein. In order to help serve you better please contact the Company and include the invoice in the goods you return.
The money shall be refunded exactly in the same way the purchase was made. In the case of cash on delivery, the money shall be refunded via a bank deposit within 15 business days from the date on which the product was delivered to the Company. In case of payment via paypal or credit/debit card, the money will be refunded within 3 working days from the date on which the product was delivered to the Company.
CANCELLATION
The customer may cancel their order within 1 working day from the day of placing the order, for products in stock and within 2 working days from the day of placing the order, for products available for order. The money shall be refunded exactly in the same way the purchase was made. In order to help serve you better please contact the Company.
